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TanjaArtist's avatar
TanjaArtist
Helpful | Level 5
6 years ago
Solved

Android App: Cannot Connect To Dropbox. Make sure you're online, or try again later.

Hi everyone,   Does anyone know how to resolve this? When I try to open the "File" tab on my android phone it says: "Cannot Connect To Dropbox. Make sure you're online, or try again later." yet w...
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  • Walter's avatar
    Walter
    6 years ago

    Hi all; thanks for your reports!

     

    I had another user having a similar issue and they resolved it by installing our beta version of the mobile app on their Android device. 

     

    Could you check if this does the trick for you too?

     

     

    Thanks a bunch!

     

    Mod note: updated link in post [last update 2023]

Vicki Venza's avatar
Vicki Venza
Explorer | Level 3
6 years ago
I have a Samsung 7. I receive the error message on WiFi and cellular data.
I have Android 8.0.0 operating system.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for getting back to me here Vicki Venza and for joining us Liette!

 

We've had some reports of issues connecting through the Dropbox mobile app on Android. If you're not having any issues with your other applications, please try installing the beta version of the mobile app.

 

You can find out more info about downloading the beta app from here.

 

Let me know how it goes!

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