Forum Discussion

b_brown's avatar
b_brown
Explorer | Level 3
3 years ago

Shared Link Error 500

Same conditions, but I am receiving a 500 error. Is solution the same?

8 Replies

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    b_brown Since you're getting a different error code, this would likely be a different issue and the solution may also be different. I've split your message out to its own thread accordingly. So that we can make sure to check on what you're seeing specifically, can you share several 'X-Dropbox-Request-Id' response header values for these errors you're seeing? Thanks in advance!

  • b_brown's avatar
    b_brown
    Explorer | Level 3
    3 years ago
    Thanks @Greg-DB. I am using the Dropbox for Python library. No issues with the legacy links, but new ones are throwing 500 error with no other description.
  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    b_brown If you're using the Dropbox Python SDK, the request ID should be shown when printing out the InternalServerError. Can you share a few samples of that so we can check on that for you? Thanks!

  • b_brown's avatar
    b_brown
    Explorer | Level 3
    3 years ago

    dropbox.exceptions.InternalServerError: InternalServerError('b3c6ea369eae48d1b6c86dee11f01cbd', 500, '')
    dropbox.exceptions.InternalServerError: InternalServerError('a0a7cb334e1b4f068e3605e4249a23c9', 500, '')

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, that's helpful. We'll look into it and I'll follow up here once I have an update on this.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    b_brown This is still open with the team, but I don't have an update yet. I'll follow up here once I have some news.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    b_brown The team has rolled out a fix for this. Please try again and let me know if you're still seeing any issues. Thanks!

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!