Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Katie123's avatar
Katie123
New member | Level 2
6 months ago

“Failed to download folder” error when trying to download content from a shared link.

Hi Dropbox Support, I’m reaching out for assistance regarding an issue I’ve encountered while trying to download folders that were shared with me. Despite having a Dropbox Professional account, I...
Download
Shared Folders
Web
Katie123's avatar
Katie123
New member | Level 2
6 months ago

Thanks for getting back.

Yes, the issue happens only with shared folders. I’ve already tried using an incognito window and different browsers like Firefox and Safari, and I’ve also cleared my cache... still no luck.

I’m currently accessing the folders through a shared link, and they’re not added to my Dropbox account directly.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi Katie123, just checking to see if you saw our last reply. 
If you still need any help, feel free to reach out to us with the information we requested.
If your issue has been solved, let us know what worked for you!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!