Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Amezyn's avatar
Amezyn
New member | Level 2
2 years ago

.mp4 files have no audio after I download them

I downloaded files that were uploaded by a training institute. It takes 2-3 hours to download the file each time and once it is downloaded (to my laptop) it has no sound. It is an mp4 format and I ha...
Download
Dropbox Basic
Amezyn's avatar
Amezyn
New member | Level 2
2 years ago

Not sure if you saw the additional reply. I downloaded VLC and it still does not have volume. I emailed the company I purchased the trainings from to see if they can assist. I spent a lot on these trainings 

Amezyn's avatar
Amezyn
New member | Level 2
2 years ago

I got a hold of them, they are going to help me figure it out. thanks

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!