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George Freestone's avatar
George Freestone
New member | Level 1
10 months ago

".pdf files are supported but something went wrong." error on the website

I don't believe this problem has been solved - at least for me.  I get the error message (".pdf files are supported but something went wrong.") ONLY for one file (140 MB PDF), other small PDF files w...
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George Freestone's avatar
George Freestone
New member | Level 1
10 months ago

Walter - I do appreciate the advice - however the incognito window did not solve the issue.  The file is "Our Baseball Journey 2.pdf" that I tried with the incognito window.  It will take more time to verify if "with no extensions or plugins" solves the issue.  

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for the update George Freestone - much appreciated.

The other thing I could add to this is that you can always download the file and open it locally on your devices with no issues. 

Let me know if anything else comes up. 

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