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George Freestone's avatar
George Freestone
New member | Level 1
10 months ago

".pdf files are supported but something went wrong." error on the website

I don't believe this problem has been solved - at least for me.  I get the error message (".pdf files are supported but something went wrong.") ONLY for one file (140 MB PDF), other small PDF files w...
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George Freestone's avatar
George Freestone
New member | Level 1
10 months ago

I have no extensions running in Safari.  So that was your last piece of untried advice.  

So what next - as the problem remains unsolved?

I find it odd - the amount of people having this issue and reporting it on the web.  Are you sure the problem isn't on your side?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey George Freestone, we appreciate your feedback on this.

    Have you tried creating a copy of the file, to see how the copy behaves?

    • George Freestone's avatar
      George Freestone
      New member | Level 1
      10 months ago

      Yes Hannah - I had problems with the original file "Our Baseball Journey.pdf" so I first tried to scale the PDF from 140 to 33 MB.. and that did not yield success, so I tried to create a file with a different name "Our Baseball Journey 2.pdf" and still had the same problem.  I have had no problem successfully uploading the file to Google Drive (small and larger size).  As I mentioned to Walter - my upload to DropBox fails for both sizes (exported as PDF from Keynote) - but succeeds with PDF's uploaded from other Apple products.  Any other thoughts - something possibly with the DropBox viewer??

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Thanks for the update, George.

        Nothing is certain and nothing can be ruled out, so we'll keep looking till we get to the bottom of this.

        Is there anything special about the way this particular file was created, as opposed to other PDFs that are not giving you this error?

        Also, which browser version (your main browser's version will suffice) are you using?

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