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George Freestone's avatar
George Freestone
New member | Level 1
10 months ago

".pdf files are supported but something went wrong." error on the website

I don't believe this problem has been solved - at least for me.  I get the error message (".pdf files are supported but something went wrong.") ONLY for one file (140 MB PDF), other small PDF files w...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for the update, George.

Nothing is certain and nothing can be ruled out, so we'll keep looking till we get to the bottom of this.

Is there anything special about the way this particular file was created, as opposed to other PDFs that are not giving you this error?

Also, which browser version (your main browser's version will suffice) are you using?

George Freestone's avatar
George Freestone
New member | Level 1
10 months ago

I create PDF renditions from Apple authoring tools (Keynote, Pages, Numbers) that can be ubiquitously read.  Safari 18.3;  Chrome Version 133.0.6943.142 (Official Build) (arm64)

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi George Freestone, it sounds like there could be something during the creation of that PDF file which is preventing it from being previewed on the Dropbox site, or do you have anything special in the PDF which might be interfering with the preview?

    Could you try recreating the file using a different PDF application entirely?

    As to what the issue might be, we wouldn't be able to determine, since it seems to be limited to just that one file.

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