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George Freestone's avatar
George Freestone
New member | Level 1
10 months ago

".pdf files are supported but something went wrong." error on the website

I don't believe this problem has been solved - at least for me.  I get the error message (".pdf files are supported but something went wrong.") ONLY for one file (140 MB PDF), other small PDF files w...
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George Freestone's avatar
George Freestone
New member | Level 1
10 months ago

Regardless - if we can't answer my question for how this issue was solved (a weekly process that DropBox runs on Wednesday evenings?) - I appreciate the attention from DropBox staff to my issue, particularly since I have a Basic Account and pay nothing for this service - which up until now has worked well (although I am unclear on versioning).  I am grateful for the comments back from at least 3 DropBox staff.  I will advise if the problem repeats - and I'm not sure we should close this ticket - as neither of us can explain how this was resolved.  With appreciation, George Freestone

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