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gbeca's avatar
gbeca
Explorer | Level 3
2 years ago

".pdf files are supported but something went wrong"

Hello, i'm having the same issue.  This is only happening in one office.  If i try to open the same link in another office, it opens.  This affects all pdf files.  I can open all other sites.  I've c...
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gbeca's avatar
gbeca
Explorer | Level 3
2 years ago

The configuration and permissions should be the same.  I've compared the IP addresses, dhcp settings, dns settings.  All looks good.  

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @gbeca!

 

I'd like for us to try one more thing, please. 

 

I'd like for you to try to open the same link from your mobile device, while connected to the same network. Can you give it a go? 

  • gbeca's avatar
    gbeca
    Explorer | Level 3
    2 years ago

    The cell phone is connected to the company wifi and is able to open the link.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @gbeca, based on everything you described it sounds like a network issue to me. 

     

    It could also be device-specific. In any case, I'd suggest that you check with your IT team -if you have one available- to ensure there are no additional restrictions in place. 

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