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ThadZab109's avatar
ThadZab109
Explorer | Level 3
2 years ago
Solved

.xlsx files are supported but something went wrong, the file is old on mobile

I know this has been addressed in the past, but I can't seem to resolve this issue.  It may also be related to another issue I'm experiencing. I have an Excel spreadsheet that I update several time a...
Mobile
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  • Jay's avatar
    Jay
    2 years ago

    Does the Dropbox preview show the correct up to date file?

     

    Have you tried clearing the cache in that Office viewer app?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Does the Dropbox preview show the correct up to date file?

 

Have you tried clearing the cache in that Office viewer app?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update. Generally, third party apps keep a cache of frequently accessed files in order to speed things up for yourself. 

 

However, this might result in the app not getting the latest copy of the file, which can lead to this situation. Clearing the cache forces that app to get the latest version of the file.

  • ThadZab109's avatar
    ThadZab109
    Explorer | Level 3
    2 years ago

    The second part of my question was the .xlsx files are supported but something went wrong.  Can this occur if the file is password protected?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi from me too, ThadZab109! If a file is password-protected, it may throw an error indeed, if you try to preview it. Just to double check though, do you have any other Excel files that arenā€™t password-protected? If yes, are they throwing this error, as well?

       

      Finally, are your .xlsx files more than 40MB in size?

      • ThadZab109's avatar
        ThadZab109
        Explorer | Level 3
        2 years ago

        I have one other xlsx file that does not generate the error and opens without issue.  The password protected file is not even 1MB, so I'm now pretty sure that it's the password that causes the "something went wrong"!

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