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ThadZab109's avatar
ThadZab109
Explorer | Level 3
2 years ago
Solved

.xlsx files are supported but something went wrong, the file is old on mobile

I know this has been addressed in the past, but I can't seem to resolve this issue.  It may also be related to another issue I'm experiencing. I have an Excel spreadsheet that I update several time a...
Mobile
Preview
  • Jay's avatar
    Jay
    2 years ago

    Does the Dropbox preview show the correct up to date file?

     

    Have you tried clearing the cache in that Office viewer app?

ThadZab109's avatar
ThadZab109
Explorer | Level 3
2 years ago

The second part of my question was the .xlsx files are supported but something went wrong.  Can this occur if the file is password protected?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me too, ThadZab109! If a file is password-protected, it may throw an error indeed, if you try to preview it. Just to double check though, do you have any other Excel files that aren’t password-protected? If yes, are they throwing this error, as well?

 

Finally, are your .xlsx files more than 40MB in size?

  • ThadZab109's avatar
    ThadZab109
    Explorer | Level 3
    2 years ago

    I have one other xlsx file that does not generate the error and opens without issue.  The password protected file is not even 1MB, so I'm now pretty sure that it's the password that causes the "something went wrong"!

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