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ThadZab109's avatar
ThadZab109
Explorer | Level 3
2 years ago
Solved

.xlsx files are supported but something went wrong, the file is old on mobile

I know this has been addressed in the past, but I can't seem to resolve this issue.  It may also be related to another issue I'm experiencing. I have an Excel spreadsheet that I update several time a month.  When I access the file from dropbox on my desktop, everything is current (last modified date 02/01/2024).  When I access the file through the app on my phone or tablet, the file is NOT current (last modified date 10/12/2023).  Any help would be greatly appreciated.  I'm a long time user and this is the first issue I've ever encountered.

Mobile
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  • Jay's avatar
    Jay
    2 years ago

    Does the Dropbox preview show the correct up to date file?

     

    Have you tried clearing the cache in that Office viewer app?

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Md Babul Husain, thanks for reaching out to us.

     

    Would you mind clarifying what you'd like to do a bit more?

     

    Is your request/issue related to the issue on this thread or are you trying to do something different?

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