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Forum Discussion
A folder is visible online, but not inside my Dropbox folder locally on the device
I am seeking help. A folder that was visible in my windows explorer seems to have disappeared. I can still see the folder in the browser version, but not in my explorer (which I could 2 days ago.). I checked the availability offline. I chose the selection in my preferences and the folder is ticked. I unticked and reticked it. I deinstalled and reinstalled the app. according to the browser version, I have access to the folder. All hidden files are shown in my explorer. It is a mystery to me and I don't know how this folder just vanished from my windows explorer-desktop app view. I went through the trouble shoots mentioned. Any other idea? thank you.
8 Replies
- Walter
Dropbox Community Moderator
Hi Panilli - sorry to hear about this.
Have you ensured that the Dropbox desktop app is completely 'up to date' and not still syncing in your system tray?
Apart from that, I'd also make sure that the folder's name doesn't contain any incompatible characters.
Let me know what you find!
Thank you, Walter. I disabled my proxy and it seemed to have move things. Files are syncing. I don't understand why all files sync again-even files that were already synced but I hope to have my missing folder visible after the process is completed. If anything, I'll update.
I cannot recover this folder!!! It's unbelievable.Please help. This folder is still not visible in my explorer.
- Rich
Super User II
I cannot recover this folder!!! It's unbelievable.Please help. This folder is still not visible in my explorer.
You can still see this folder through the Dropbox website? Are you able to download files from the folder via the website (as a test)? Can you provide a screenshot of this folder from the website, assuming the name isn't something private?
Hi Walter, this might be a major break through-incompatibility of characters. I check with the person who created the team-folder. If it was so simple, the solution is easy and quick. Thanks Walter!
- Theresa
Community Manager
Hi Panilli and welcome to the Dropbox Community. Thanks for posting. I can imagine how puzzling it must have been to see the folder online but not locally on your device. I am glad to see you got access to it thanks to Walter and Rich 's amazing assistance.
I’m Theresa 👩💻, one of the Community Managers here in the forum. I enjoy jumping into conversations like this or starting up new ones around the board. Now that it looks like things are back on track, I’d love to hear... do you have a favourite Dropbox feature that helps keep your folders in sync across devices?
Looking forward to hearing more from you,
T😸 (Dropbox Community Manager)
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