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marius_magherca's avatar
marius_magherca
Explorer | Level 3
3 years ago

A lot of photos with 4kb in size, not able to be opened after promotion storage expired!

Hi all!   I've encountered a problem accesing photos on my account after the storage has been reduced to 9 GB (Having almost 18GB of data already uploaded). Some of the photos and videos are abso...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Have you looked the see if there is a previous version of the file?

 

At 4kb it looks like they never actually uploaded fully to Dropbox and only either a thumbnail or some meta data has - are you using a Mac at all? 

  • marius_magherca's avatar
    marius_magherca
    Explorer | Level 3
    3 years ago

    For some of them i clearly remember that were fully uploaded. I do use Mac, i also tried on iPhone and looks the same.

    Thx for the answer!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hello from me, marius_magherca, and Happy New Year!

       

      While uploading those files to your Dropbox account, did you use the website or the desktop app on your Mac device? 

       

      If you used the Dropbox app, can you please open your local Dropbox folder and let me know if the files appear corrupted there, as well?

      • marius_magherca's avatar
        marius_magherca
        Explorer | Level 3
        3 years ago

        Happy new year!

        Actually i've used the iOS Mobile App on an iPhone that was upgraded, so i am unable to check now, but at that time all (or at least considerably more than now) were fine.

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