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Gordodrop's avatar
Gordodrop
Explorer | Level 3
3 years ago
Solved

Promotional storage end date

I received a 100GB free Dropbox storage for 12 months from Lenovo Vantage when I bought my new Laptop.  I am only on DropBox Basis (free).  Looks like it activated for six months only, but I want to at least find out the end date so I will know if it covers me for the duration of  my overseas holiday coming up in a few months.  

 

I cannot find anyway of Dropbox showing me the end date and any way of correcting the duration to 12 months, which is what I was supposed to receive as there is no human support available for DropBox Basic.

Dropbox Basic
Promotions
Quota
Storage space

5 Replies

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  • Gordodrop's avatar
    Gordodrop
    Explorer | Level 3
    3 years ago

    Here is the promotion

     

    Does the below status mean that the end date would be "5/08/2023"?

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Gordodrop, thanks for your message.

     

    As the current promotional offer with Lenovo is for 6 months, the expiry date for the offer would be the 5th August 2023.

     

    If you have any further queries, feel free to message back.

  • Gordodrop's avatar
    Gordodrop
    Explorer | Level 3
    3 years ago

    Thanks Jay, that eases my concern with using it on my vacation.

     

    Regarding the 12 Months showing on my Lenovo Vantage, I guess they have provided wrong information regarding the promotion.

     

    After I posted this question I browsed this site a bit more and found another person with the same issue as me - also for a Lenovo laptop promotion - "@gezille".

     

    https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Claimed-Free-100GB-From-New-Lenovo-Laptop-But-Only-6-Months/td-p/659199

     

    Lenovo should get their act together.  Actually when I called Lenovo Vantage support to enquire about the promotion, they said they could not help and asked me to check with Microsoft.  I think they are confused about Dropbox versus OneDrive.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, glad to have helped out on this matter. If you need any further assistance in the future, please let me know.

     

    Enjoy your week ahead!

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