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Forum Discussion

Slangword's avatar
Slangword
Helpful | Level 5
3 years ago

Allow files to open without preview in the mobile app, like they used to.

  Drop Dropbox used to open files with default apps without the preview function. That functionality has since been removed. That functionality was very helpful to those of us using atypical files ...
Mobile
Preview
View
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey markm4663, thanks for your reply here and sorry to see you're having this issue.

 

I'm happy to see that your previous issue was resolved so quickly.

 

Can you give us the ticket number for the current one, so we can investigate further?

markm4663's avatar
markm4663
Helpful | Level 6
3 years ago
Hi Hannah!
The ticket # is 22691958.
Thanks!
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the ticket number, Mark!

     

    I've passed your comments along and raised the priority of the ticket for you.

     

    If you need anything else, please let us know.

    • SusieSarasota's avatar
      SusieSarasota
      Helpful | Level 5
      3 years ago

      I'm having the same issue with KeePass, which is extremely frustrating, since I use it so frequently.  The workaround of using Open With from the 3 dot menu works, but is a hassle and is not how we should have to access it.  I hope Dropbox resolves this issue soon.  Thanks!

      • markm4663's avatar
        markm4663
        Helpful | Level 6
        3 years ago
        I don't have that problem with Google drive.
        If Dropbox doesn't fix the inside with they're next android release. I'm doing with Google drive.

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