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Russ5's avatar
Russ5
Helpful | Level 6
4 years ago
Solved

Android app, opening videos doesn't work correctly

I can't watch videos on- or off-line in the Dropbox app for Android. I think this bug/series of bugs started when I updated to Android 12 in October/November of last year. I've just been hoping the b...
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  • Russ5's avatar
    Russ5
    3 years ago
    Dropbox app version 316.2.2 fixed this issue for me on Android 13, Pixel 5.
Russ5's avatar
Russ5
Helpful | Level 6
4 years ago

It looks like my emails weren't getting onto the ticket. I was replying to the email that said "please type your reply above this line"/"you can add a response by replying to this email". I don't know what I did wrong. Maybe the fact that my reply had an attachment (the video) broke the system?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the info, I've located your new ticket and replied to it. Could you reply to my email as soon as possible?

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