Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Russ5's avatar
Russ5
Helpful | Level 6
4 years ago
Solved

Android app, opening videos doesn't work correctly

I can't watch videos on- or off-line in the Dropbox app for Android. I think this bug/series of bugs started when I updated to Android 12 in October/November of last year. I've just been hoping the b...
Android
Mobile
Preview
sort
  • Russ5's avatar
    Russ5
    3 years ago
    Dropbox app version 316.2.2 fixed this issue for me on Android 13, Pixel 5.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Andrusz & Planetmetal, sorry to hear you're having issues with this.

 

Can you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well?

 

Have you cleared the app's cache since you first noticed this? 

Zaffranad's avatar
Zaffranad
Helpful | Level 5
3 years ago
Hi, I have the same issue, on my OnePlus 8T, with Android 13 up to date.
I have no issue with other apps on my phone. This is really annoying.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!