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Android app, opening videos doesn't work correctly
I can't watch videos on- or off-line in the Dropbox app for Android. I think this bug/series of bugs started when I updated to Android 12 in October/November of last year. I've just been hoping the bug will be fixed in the next version of the app, but it never was fixed. I'm hoping someone else has experienced the bugs. It's hard to explain exactly what is happening but I will try here.
A giant thumbnail will obscure the currently playing video, taking up about half the screen, depending on the resolutions of the currently playing video and the thumbnailed video. This thumbnail seems to always come from the same folder the video is in. I think it only happens when the video/screen is in landscape.
When videos do start playing correctly, the UI (seek bar, play/pause, favorite, share, etc) won't go away automatically. When tapping somewhere in the video to hide it, it sometimes will just toggle between two different UI states, instead of hiding it completely. This seems to be random and the only way to fix it has been to clear the app from recents (which I think closes it) and restart it.
The seek bar in videos is also always in the middle of my screen instead of at the bottom.
- Dropbox app version 316.2.2 fixed this issue for me on Android 13, Pixel 5.
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- Yeah it's frustrating because it's clear their support don't understand anything and can't even explain to their engineers or whatever.
- Yeah what a joke lmao. I can't believe their support is this weak. They really must be in the **bleep**s as a company. A shame, I have a good amount of stuff saved on their servers too.
Did Dropbox ever answer you? I have same problem on Samsung Galaxy 21plus phone. This is a recent problem that won't fix with updates.
I am still having this problem. aprilacct@gmail.com
Did Customer Service help you with this issue? I'm having the same problem with my videos being overlapped by thumbnails from another video. I have a Samsung Galaxy 21 plus. Dropbox app version 312.2.2. Cleared the cache. Just wondering if you ever got an answer. Thank you!
- Not really. They told me it was a known issue for Androids, and that I could become a Beta tester for the updated version they're working on which might fix the problem. Then they marked my issue as "resolved." I told them that I'm not comfortable being a Beta tester, since you then have to agree to allow them to collect data on your usage and I value my online privacy, and that my issue is NOT RESOLVED. They feel that when the new update is released, it will start to work again 😒
That is not cool. It should work on Androids too. Wonder when the new version will be out. I am going to search for another app to share videos. *sigh*
- Walter
Dropbox Community Moderator
Hi all, thanks for your reports so far.
I just wanted to let you know that our engineers are aware of this issue and they're actively working to fix it.
We'll let you know more once we have an update to share.
I hope Dropbox is working on this. The advice to reinstall the app did not work. I cannot see any of the videos.
- Dropbox app version 316.2.2 fixed this issue for me on Android 13, Pixel 5.
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