Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

LinaFerro's avatar
LinaFerro
New member | Level 2
2 years ago
Solved

Apps in my iPhone say my Dropbox is empty when I try to attach files

Hello! Whenever I try to attach a file saved in Dropbox from an app (for instance, WhatsApp message, or Mail app) in my iPhone (iOS 18.1), the app says my Dropbox is empty, although it is fully syn...
iOS
Mobile
Third Party Integrations
  • Montegari Photography's avatar
    Montegari Photography
    8 months ago

    UPDATE*** I uninstalled the Dropbox App on my iPad Pro and reinstalled it.  I was asked to authenticate when looking from the Files app.  It is now connected!  At last!!!!!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there LinaFerro - sorry to hear you're having issues with this.

Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

Are you doing this via the Files app on your device perhaps by the way?

Have you tried clearing the app's cache since you first noticed this?

Let us know more and we'll take it from there, Lina. 

JodyHill34's avatar
JodyHill34
New member | Level 1
11 months ago

I am having the same issue. Using my iPhone, if I try to attach a file in a browser or in email, I receive a message stating, “Dropbox is empty”. Please help 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 months ago
    JodyHill34 wrote:

    Using my iPhone, if I try to attach a file in a browser or in email, I receive a message stating, “Dropbox is empty”.

    Don't try to attach the file directly from the Dropbox app. Add Dropbox as a location in the Files app, then attach from Files. You'll be able to navigate your Dropbox from Files. It's a much smoother implementation since Files is part of iOS.

    • JodyHill34's avatar
      JodyHill34
      New member | Level 1
      11 months ago

      Thank you, Rich!

    • LinaFerro's avatar
      LinaFerro
      New member | Level 2
      11 months ago

      Thanks, Rich, this is exactly what I'm doing and the problem happens there. If I open Dropbox and choose to share a document, I'm able to do so.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Thanks for the screenshots and additional info, LinaFerro.

        Can you please remove Dropbox from your Files app and then add it again to see if that helps?

        You can find the steps on how to add it here, which are also the same steps you need to follow to remove it.

    • benkrall's avatar
      benkrall
      New member | Level 2
      11 months ago

      No - the function is broken for most users, in the files integration it just says, “Dropbox is empty”

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!