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LinaFerro's avatar
LinaFerro
New member | Level 2
2 years ago
Solved

Apps in my iPhone say my Dropbox is empty when I try to attach files

Hello! Whenever I try to attach a file saved in Dropbox from an app (for instance, WhatsApp message, or Mail app) in my iPhone (iOS 18.1), the app says my Dropbox is empty, although it is fully syn...
iOS
Mobile
Third Party Integrations
  • Montegari Photography's avatar
    Montegari Photography
    8 months ago

    UPDATE*** I uninstalled the Dropbox App on my iPad Pro and reinstalled it.  I was asked to authenticate when looking from the Files app.  It is now connected!  At last!!!!!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there LinaFerro - sorry to hear you're having issues with this.

Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

Are you doing this via the Files app on your device perhaps by the way?

Have you tried clearing the app's cache since you first noticed this?

Let us know more and we'll take it from there, Lina. 

LinaFerro's avatar
LinaFerro
New member | Level 2
11 months ago

Hey, Walter, thanks for your message. Here's what happens:

1. I open WhatsApp

2. I click on the “+” to open the menu, then click on “Document”

3. I select “Choose from files”, then “Browse” so the Dropbox icon is accessible

4. I click on “Dropbox” and the app says it is empty

Thanks for your help!

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