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edsonlemus's avatar
edsonlemus
Explorer | Level 3
2 years ago

Camera Uploads Don't Update Previews in Photo Section on Android

Hi. When I do an update from my photos in Camera Uploads, I cant view that on Photo Section, Instead I can view and locate these files in Files Section. I try to close my session and after that the p...
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edsonlemus's avatar
edsonlemus
Explorer | Level 3
2 years ago
Hi Walter, thanks for the feedback.

Yes, I tried erasing cache directly from Dropbox app and directly from my Android's App Manager and it does not works. The only way that it works is closing my session. Thank you.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me as well, edsonlemus! If you don’t take any action at all, and give the Dropbox app some more time, do the photos appear then under your Photos tab? 

 

I’d just like to make sure that the app doesn’t just need more time till everything shows up.

  • edsonlemus's avatar
    edsonlemus
    Explorer | Level 3
    2 years ago

    Hi Nancy, thanks for your feedback.

    No, the only way that works, is closing my session and re-open it again. The photos doesn't appear waiting a little time as you mention.

    Thank you.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for giving that a go, edsonlemus! If you haven’t already, and if you’re not on a free Basic account with more than 3 devices linked, I’d like you to also reinstall the Dropbox app on your mobile device and let me know if that helps. 

       

      Here are the steps you can follow.

      • edsonlemus's avatar
        edsonlemus
        Explorer | Level 3
        2 years ago
        Hi Nancy. I did what you suggest and the results are the same, it only updates previews when I close session but after that, the app doesn't update previews under photos tab.

        Thank you.

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