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Jakerix93 's avatar
Jakerix93
New member | Level 2
3 years ago

Can’t view shared folder without space, but also can't upgrade.

Why can’t I view shared content without adding to Dropbox? Says my storage is full but even when I try to upgrade I get an update failed message.
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Jakerix93 , let's jump right into this! 

 

In regards to the upgrade part, do you try to upgrade online, or using your mobile app? If you're trying to do it online, have you tried a different browser, or payment method? 

 

What is the exact error message that you're getting?

 

Keep me posted, and we'll take it from there!

  • Jakerix93 's avatar
    Jakerix93
    New member | Level 2
    3 years ago
    It says failed to upgrade contact Dropbox support. Also I tried on browser and mobile app

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