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Tahir Saleemi's avatar
Tahir Saleemi
New member | Level 2
4 years ago

Cannot download the information you requested

HI Team,

 

I am unable to open file. when i place share file link in Excel or Word. its show below Message

 

unable to open https:.......... Cannot download the information you requested.

Error Messages
Preview
Share
Shared Links
sort
Web

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey Tahir Saleemi, thanks for reaching out!

    Are you having this problem only when opening the link from the Excel or Word files? If you copy the link somewhere else and click on it, does it open?

    Can you also send me a screenshot of the error message, so I can check it out?

    Thanks!
  • jerryp's avatar
    jerryp
    New member | Level 2
    3 years ago

    I am also having the same issue. Trying to create shared links in an excel sheet. All other hyperlinks work just fine. It is only the dropbox links that do not work.

    Windows 10 MS office 2010

    Thank you.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jerryp, welcome to our Community!

     

    Feel free to take a look at my colleagues response in regards to this here.

     

    If you have any questions, let me know!

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