Forum Discussion

Dormody's avatar
Dormody
Explorer | Level 3
3 years ago

Cannot view a shared video

I belong to a large network that sends shared videos via Dropbox.   No one is having an issue viewing except me.  when I click the link I cannot view the files instead I get a page that says my Dropb...
Mobile
Tablet
View
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Dormody, thanks for bringing this to our attention.

 

Are you logged into the same Dropbox account as with the other devices?

 

Is this a shared link to a file, or a shared folder containing the file itself? Do you have enough space on the iPad itself?

 

Any other info or screenshots would be helpful!

Dormody's avatar
Dormody
Explorer | Level 3
3 years ago

Thanks Jay for reaching out.  

 

Here are the answers to your questions...

Are you logged into the same Dropbox account as with the other devices?   YES

Is this a shared link to a file, or a shared folder containing the file itself?   THIS IS A SHARED LINK TO A VIDEO FILE. 

Do you have enough space on the iPad itself?   YES, THERE ARE MORE THAN 6 GB OF FREE SPACE ON IPAD

Any other info or screenshots would be helpful!   SEE ATTACHED

 

 

 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!