Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Dormody's avatar
Dormody
Explorer | Level 3
3 years ago

Cannot view a shared video

I belong to a large network that sends shared videos via Dropbox.   No one is having an issue viewing except me.  when I click the link I cannot view the files instead I get a page that says my Dropb...
Mobile
Tablet
View
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Dormody, I went ahead, and removed the shared link for security reasons. 

 

You mentioned that this happens with many shared links, not only a specific one. What happens if you try an incognito tab on your current browser?

 

Also, do they all fail at exactly 1 minute and 56 seconds? 

Dormody's avatar
Dormody
Explorer | Level 3
3 years ago

This happens with all of shared links I open.  I do not receive dropbox links from any other source.  

What happens if you try an incognito tab on your current browser?   Same thing

Also, do they all fail at exactly 1 minute and 56 seconds? Yes.

 
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi from me as well, Dormody!

     

    Can you clarify whether, upon accessing this link via www.dropbox.com, you’re signed in to your Dropbox account? 

     

    If so, can you please sign out and open one of your shared links once more? I’d like to see if that’ll make a difference.

    • Dormody's avatar
      Dormody
      Explorer | Level 3
      3 years ago

      It doesn’t change the outcome!  It goes into its spin before the 2 minute mark.

       

      thanks for your inquiry.  

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Dormody, can I send you an email, in order for us to have a closer look into this? 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!