Forum Discussion

Altendrake's avatar
Altendrake
New member | Level 2
4 years ago

Can't download files using the Dropbox app on a Samsung Galaxy s22

I no longer have an option to download/export images from the dropbox app to my phone. I only get the option of share but that is via link and no way to send them to my gallery the way it used to. An...
Download
Export
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CPLamb's avatar
CPLamb
Explorer | Level 3
4 years ago

I have the same problem on my Samsung Galaxy S10 running Android 12.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the nudge here, CPLamb, and sorry to see you're having trouble with this.

 

Are these three options in the screenshot the only options you see when you tap on the "..." (ellipsis) button next to the files?

 

Can you go to the app's settings and tap on the "clear cache" option and then restart your device, to see if that helps?

  • CPLamb's avatar
    CPLamb
    Explorer | Level 3
    4 years ago

    I've found the answer! When I touch the short grey horizontal bar near the top of the pop-up and drag it upwards more choices are shown--including download.

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