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Jorge M.16's avatar
Jorge M.16
Helpful | Level 6
2 months ago
Solved

Can't download my files anymore. I get a "download error" message.

Device  Dell Precision 7520 Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version Chrome Version 142.0.7444.60 Question or Issue I had use dropbox for a l...
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Error Messages
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  • Jorge M.16's avatar
    Jorge M.16
    17 days ago

    Hi

    I just want to comunicate that the downloading is working for me again. 

    I did nothing; The same way the problem appears, it has dissapear.

    JM

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Jorge M.16, odd indeed.

Can you try to clear your browser's cache and also try through an incognito tab or private browsing mode?

Make sure to also disable any browser plugins that could be causing this. If you get the same error let me know! 

Jorge M.16's avatar
Jorge M.16
Helpful | Level 6
2 months ago

Hi Megan

I don't have any plugins installed

I tried your suggestion using icognito mode and clear all history, cache, cookies, etc. and still get the error message.

Jorge

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Jorge M.16!

    Does this only happen with this specific .zip file or other ones too? 

    • Jorge M.16's avatar
      Jorge M.16
      Helpful | Level 6
      2 months ago

      No it happens with all the files.

      I also tried with another computer.

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