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Forum Discussion

Jorge M.16's avatar
Jorge M.16
Helpful | Level 6
2 months ago
Solved

Can't download my files anymore. I get a "download error" message.

Device  Dell Precision 7520 Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version Chrome Version 142.0.7444.60 Question or Issue I had use dropbox for a l...
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  • Jorge M.16's avatar
    Jorge M.16
    17 days ago

    Hi

    I just want to comunicate that the downloading is working for me again. 

    I did nothing; The same way the problem appears, it has dissapear.

    JM

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi Jorge M.16, have you tried downloading the files from another network entirely?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Jorge M.16's avatar
Jorge M.16
Helpful | Level 6
2 months ago

IHi Jay

 

I don't have another netwrok available.

I will try to find one, but right know all Internet provider are been joint

JM

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the info, it's possible that something on your network might be preventing access to all the Dropbox domains, or causing some other issue when it comes to downloading from the site.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    24 days ago

    Were you able to test this further, Jorge M.16? 

    Feel free to share any updates you have with us here.

    • Jorge M.16's avatar
      Jorge M.16
      Helpful | Level 6
      24 days ago

      HI Nancy

      As I mentioned, I can do everything except download files.

      I've been using Dropbox for many years and I've never had this problem before.

      • Jorge M.16's avatar
        Jorge M.16
        Helpful | Level 6
        17 days ago

        Hi

        I just want to comunicate that the downloading is working for me again. 

        I did nothing; The same way the problem appears, it has dissapear.

        JM

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