Can't open files in 3ds MAX that are on Dropbox

Hi lukaszwolenski, let me jump in here!

Are you using a Mac or a Windows device? Also, what is the exact error you get when you try to re-download files locally? If you could send me a screenshot, that'd be very helpful. 

Keep me posted, and we'll take it from there!

Hi,

An update on this problem from our site.

The cause of the problem was indeed the online-only folders. With generally switching Dropbox to store locally it still kept some folders that were already sync to online-only. When manually switching these folders to local all was good.

🙂

here how the problem looks like: 

https://www.dropbox.com/sh/4s6o4e4vglmy2g7/AACRpH2MmKe_JmF4KqzcT5IPa?dl=0

4 screenshots explaining the issue. 

Im using windows 10 pro 64. The Dropbox folder is on my SSD drive, C:\Dropbox, to avoid user name in the link to files.

Hey samrikken, thanks for returning and giving us some updates on this, I appreciate it! 

Also, lukaszwolenski, since I can't access the shared link (due to security restrictions) I'd be most thankful, if you could attach the screenshots directly to your Community response. When you click to respond back to me, you should have a little camera-like icon that will allow you to attach them here. 

Hi lukaszwolenski, could you try marking the folders as online-only, and then mark it as offline again?

I have the same problem.
I bought a new laptop and can't open my 3DS Max files, even though I made the whole folder local.

The only way I can open them, is copying them, which makes it very unpractical.

I can't open the local file (green tick), only the copy I just made.

Has anyone found a solution for this problem?

Hi Gika, let's jump right into this! 

Is the copy of the file, also a local one? Also, which version of the app do you use on your end? 

Let me know more!

Hi Megan,

It's super weird, but the files that I tried to open before I completed making my files local can't be opened unless copied, but the others seem to be opening normally, so far.

I installed Dropbox version 162.4.5419 on my laptop.

Hi Gika, let's try one more thing. 

Can you try to move an example file that this is happening to; out of your Dropbox folder, and back in? Then check if you notice the same behavior afterwards. 

This move will solve the problem, it was the only solution that worked for me for this issue.

The reason didn't work for me was that i had kind of mess of local-online folders. Being online the main folder and local the textures one, let's say.
So, I make the project root folder local again, the next too, until the textures folder. Then I can make the rest, not interested, online