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Can't open files stored on my computer unless I go to Dropbox online.
Can't open dropbox files stored on my computer unless I go on dropbox online. How can i access them from my computer?
Also, if my account is deleted how can I open the files that are clearly stored...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey again @Samara Christopher, thanks for posting!
Would you mind clarifying if the same thing happens with all of your files, or just some of them?
Feel free to send me a screenshot of the error that you get when trying to preview them locally on the device too. Also, when did this start happening?
Keep me posted, and we'll take it from there!
It only happens with the synced files. I download the app so there's a dropbox folder in my file explorer. If I need to access a synced file I'd go online and download it. It's been happening for a few years but I didn't access the files that much to be too concerned. I jsut knew they were atleast stored somewhere. I'd send a screenshot but my laptop screen is broken at the moment. But it might say something like this
- Megan
Hey @Samara Christopher, is this the error you see on your end when accessing your Dropbox folder, and double clicking on a file there?
If you quit our app, and then try to open the files do you get the same results?
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