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Samara Christopher's avatar
Samara Christopher
Explorer | Level 3
2 years ago

Can't open files stored on my computer unless I go to Dropbox online.

Can't open dropbox files stored on my computer unless I go on dropbox online. How can i access them from my computer? Also, if my account is deleted how can I open the files that are clearly stored...
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Samara Christopher's avatar
Samara Christopher
Explorer | Level 3
2 years ago

i didn't delete my account, Dropbox did. I'm not sure if it was set to be made available offline, I currently don't have access to my computer to check. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

If the behavior is present even when you quit the app, then it might not be our app that's causing it @Samara Christopher. 

 

Would you mind sending me another screenshot of the content inside your Dropbox folder, in order for me to have a visual there? 

 

Do you see any syncing icons next to the files, and also what is the app's current syncing status? 

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