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Forum Discussion
BJN
4 years agoExplorer | Level 4
Can't open PDF files with new beta on my mac
Issue is that the file info says open with Dropbox, not Adobe. If I change back to Adobe then it opens. (Or if I open it from inside Adobe.) But I have hundreds of PDFs that now have the wrong app to open them. Wouldn't be a problem if they opened using Dropbox, but they don't. I can change open with info on each file, but that would be a huge pain. I checked the box to say change open with info for similar files, but it didn't have any impact.
Hi everyone,
Thanks for reporting this, and sorry for the inconvenience. We think we have a good idea of what is causing the issue, and we're looking into a fix.
In the meantime, the following workaround might help:- Open a Terminal window.
- Run the following command:
xattr -drv com.apple.LaunchServices.OpenWith ~/Library/CloudStorage/DropboxThis command will remove the custom "Open With" settings for all files in your Dropbox folder, including the incorrect/broken setting that is forcing some files to open with Dropbox.
It's possible that Finder won't notice the change right away, so you might need to relaunch it for that to take effect:
- Hold Control + Option and click on the Finder icon in the Dock.
- Select "Relaunch".
58 Replies
Replies have been turned off for this discussion
- bluemigrant3 years agoHelpful | Level 5
I am experiencing essentially the same issue as @Burnt-On detailed
- SamPT3 years agoHelpful | Level 7
Dropbox does not have a clue how to fix it.
Pathetic service by dropbox.
- omydoc3 years agoExplorer | Level 4
I am experiencing essentially the same issue as @Burnt-On detailed.
Most of the document files included. PDF files, MS office files...
- iandol3 years agoHelpful | Level 6
So there is a fix from a dropboxer for the "open with" issue (you should restart Finder after applying these commands):
xattr -drv com.apple.LaunchServices.OpenWith ~/Library/CloudStorage/DropboxThis is just resetting the metadata, and so for issues with spurious quarantines I would think something like:
xattr -drv com.apple.quarantine ~/Library/CloudStorage/DropboxAt least my errors are currently fixed...
- Emmet3 years ago
Community Manager
Hi everyone,
Thanks for reporting this, and sorry for the inconvenience. We think we have a good idea of what is causing the issue, and we're looking into a fix.
In the meantime, the following workaround might help:- Open a Terminal window.
- Run the following command:
xattr -drv com.apple.LaunchServices.OpenWith ~/Library/CloudStorage/DropboxThis command will remove the custom "Open With" settings for all files in your Dropbox folder, including the incorrect/broken setting that is forcing some files to open with Dropbox.
It's possible that Finder won't notice the change right away, so you might need to relaunch it for that to take effect:
- Hold Control + Option and click on the Finder icon in the Dock.
- Select "Relaunch".
- b47983 years agoHelpful | Level 5
Emmet,
You're assuming that we know what Terminal is, or that we've used it before. I'm probably in the minority on this one, but now I have to go on an Easter Egg hunt to research what Terminal is and how to use it without doing further damage to my computer.
- Walter3 years ago
Dropbox Community Moderator
Hey b4798, sorry to jump in, but I just wanted to mention that you should be able to find all the information you need about Mac's Terminal in this page.
I hope this helps!
- b47983 years agoHelpful | Level 5
Thank you, Walter!
- SamPT3 years agoHelpful | Level 7
did what you said, and still its the same problem.
- iandol3 years agoHelpful | Level 6
Hi Emmet — the proposed fix aims to solve the problem with the "Open with" applications. However the remaining problem is that the quarantine bit is set so that many files become "from an unindentified developer..." — why are you not suggesting to use the same fix but for quarantine metadata?
e.g.
xattr -drv com.apple.quarantine ~/Library/CloudStorage/Dropbox
?
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