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Can't play .mov file when downloaded (does play in preview window within dropbox)
Have found others with similar issues a year or so ago, but nothing that states if/how it was resolved.
Have a 1.3Gb file, which plays on clients end and within the preview window. When I downl...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Wilfred Kirby, thanks for reaching out today!
Is this a file that was shared with your through a link, or is it saved in your Dropbox account?
If it's saved, do you perhaps have the Dropbox application installed on your computer, to check if you can play it from your Dropbox folder?
Also, when you download it, does it get downloaded as a .mov file or is it zipped?
Keep me posted!
Is this a file that was shared with your through a link, or is it saved in your Dropbox account?
If it's saved, do you perhaps have the Dropbox application installed on your computer, to check if you can play it from your Dropbox folder?
Also, when you download it, does it get downloaded as a .mov file or is it zipped?
Keep me posted!
Hi Hannah,
It's a link, however one of five video files; the other four work. The odd thing with this, is that it previews fine within the dropbox environment (same as the others) - can play it in there. However when downloaded, it has no preview image of the video as an icon (others do) and there's no way to play it in any player or program. Client swears it plays fine on their end.
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