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texasprop's avatar
texasprop
Explorer | Level 4
3 months ago
Solved

Can't see online only folders on the desktop PC, after reinstalling the app.

One morning I woke up to a "disk full" error on my pc. For whatever reason, Dropbox had decided to download my entire Dropbox to my pc. I stopped the syncing and uninstalled Dropbox app. Restarted an...
  • Megan's avatar
    3 months ago

    Hey texasprop I'd be happy to look into this with you! 

    My initial thought here is that maybe you're using selective sync and that's why the folders aren't visible inside your Dropbox folder.

    Can you check your selective sync settings, and let me know what you see there? 

    While you're at it would you mind checking the app's current syncing status? You should be able to see this by hovering your mouse over the little Dropbox icon in your taskbar, next to your WiFi. 

    Keep me posted, and we'll take it from there. 

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