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alarson's avatar
alarson
New member | Level 2
8 years ago
Solved

Chrome reporting dropbox as an incompatible application

Receiving this error from chrome whenever i open chrome:  
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  • Walter's avatar
    Walter
    8 years ago

    Hey folks ( office11 & chriscsullivan)!

    Thanks for reporting this problem here. Without you, other customers could've experienced the same issue. 

    I have already relayed all the details of your problem to our engineering team. From this point onwards, they’ll evaluate the problem and work toward a solution.

    I can’t say exactly how long this will take, however, I’ll keep a close watch on the team’s progress and I will let you know more info as soon as I have an update.

    Thanks for your diligence and patience in regards to this matter and enjoy the rest of your day!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey IainZ. 
 
Just to ensure a few basic steps, have you updated your browser by any chance? How about switching to another browser or using incognito? Also, make sure that you’re not running any extensions. 
 
For further troubleshooting purposes though, as Mark said, a ticket submission would be required due to sensitive and account-specific info that may be needed. However, I could also contact you via email to the email address associated with your Forum profile if that’s more preferable. 
 
Let me know if any of the above help and if not, how you’d like to proceed. Thanks! :upside_down:
DarkRothaus's avatar
DarkRothaus
New member | Level 2
8 years ago

Same problem on my end. Started happening around a week ago.

Didn't notice that anything that actually has issues - it's just Chrome complaining that DropBox is not compatible.

Since both apps update automatically, hard to trace which update caused the issue but one of the two certainly did.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey DarkRothaus, sorry to hear you’re having trouble with this. Have you tried the steps mentioned (switching browsers, using incognito and ensuring that you’re not running any extensions)? Were you able to resolve your concern in the end? 
     
    Let me know of any updates on the matter and I’ll make sure to get back to you as soon as possible. Thanks!
  • DarkRothaus's avatar
    DarkRothaus
    New member | Level 2
    8 years ago

    Hi,

    This is a Chrome-specific error message so switching browsers is not really helpful. It's only shown after restarting Chrome and Chrome always launches in default mode, not incognito. Certainly have plenty of extensions but they shouldn't cause that problem. 

     

    As I mentioned, I didn't see any problem outside of Chrome complaining that there's an incompatibility so I guess there's just some sort of check that either Chrome or you guys introduced that wasn't there before.

     

    Thx

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey DarkRothaus, thanks for your prompt response here!
     
    I just want to make sure if the issue persists on an incognito window or after clearing your browser's cache as well, so as to exclude the possibility of a plug-in/browser extension causing this. If the incognito window works as normal, try temporarily disabling your browser extensions one by one to see if that does the trick. 
     
    Furthermore, could you navigate to your browser's settings and let me know the build you’re currently on? You can do this by following the steps below:
     
    1.  Go to Chrome's settings (ellipsis on the top right corner of your screen).
    2. Click Help.
    3. Click About Chrome.
     
    Thanks in advance! :upside_down:

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