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alarson's avatar
alarson
New member | Level 2
8 years ago
Solved

Chrome reporting dropbox as an incompatible application

Receiving this error from chrome whenever i open chrome:  
Error Messages
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Web
  • Walter's avatar
    Walter
    8 years ago

    Hey folks ( office11 & chriscsullivan)!

    Thanks for reporting this problem here. Without you, other customers could've experienced the same issue. 

    I have already relayed all the details of your problem to our engineering team. From this point onwards, they’ll evaluate the problem and work toward a solution.

    I can’t say exactly how long this will take, however, I’ll keep a close watch on the team’s progress and I will let you know more info as soon as I have an update.

    Thanks for your diligence and patience in regards to this matter and enjoy the rest of your day!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
 
Do you experience this issue with any other browser, when using incognito/private browsing, and when you’re not running any browser extensions?
 
A screenshot of any error message or the behavior you’re experiencing (omitting any personal info) would also help in understanding your concern better. 
 
Thanks in advance! :upside_down:
deafbowtie's avatar
deafbowtie
Explorer | Level 4
8 years ago

Nothing happened with Window Edge and Firefox Mozilla.  Once I uninstalled the Dropbox app, no longer I had any crash with Chrome.  Want me to reinstall the Dropbox app and see what happens?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Thanks for the swift reply, deafbowtie. Let’s see if we can work around this in a different way. 
     
    Initially, could the message that you were seeing be something as described in this thread? 
     
    Furthermore, could you navigate to your browser's settings and check that you have an updated version of your Chrome browser? You can do this by following the steps below:
    1.  Go to Chrome's settings (ellipsis on the top right corner of your screen) 
    2. Click Help
    3. Click About Chrome
     
    Let me know of any updates! :nerd:
    • deafbowtie's avatar
      deafbowtie
      Explorer | Level 4
      8 years ago

      Sorry for the delay. I used the reply command instead of this community method.

       

      Lusil

       
      The screenshot in "this thread" is exactly what I saw several times.
       
      My Google Chrome is up to date
      Version 68.0.3440.106 (Official Build) (64-bit)
      Thanks,
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
        Thanks for confirming this, deafbowtie!
         
        I’ve gone ahead and moved your posts to this thread, since you mention that:
        deafbowtie wrote:

         

        The screenshot in "this thread" is exactly what I saw several times.
        Please note that, as Alexandra4 mentions, this should be fixed in a future version of Chrome. You can also find this info in our Known Issues section.
         
        Apologies for the inconvenience, and I hope this helped to some extent. :slight_smile:

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