Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

BDSGroup's avatar
BDSGroup
New member | Level 2
7 years ago
Solved

Constant Error Messages while trying to upgrade

I have the following situation: My bank blocked my credit card because of some fraudulent activity. When Dropbox wanted to draft the subscription fees it was rejected and my account was downgraded.

I got an email that I could re-subscribe again, which I tried multiple times trying different forms of payment, auto-draft, credit card, Paypal. However I always got a technical error message.

I submitted the contact forms on the support page twice, one 2 weeks ago, one approximately 1 week ago with absolutely no response. The chat was abandoned immediately when I explained my problem. This happened twice. The phone number with an automatic reply system only always directed me to the support page which was the opposite of helpful.

Please help! I have been a loyal customer for several years and I enjoy your services, but our support really is less than acceptable.

Thank you!

Maik.

  • Mark's avatar
    Mark
    7 years ago

    500 errors are usually not website ones but ones on your machine.

    Have you tried opening an incognito browser window and trying that

4 Replies

Replies have been turned off for this discussion
  • BDSGroup's avatar
    BDSGroup
    New member | Level 2
    7 years ago

    Yes, I tried that, too. The error message says:

     

    Error (500)

    Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago

    500 errors are usually not website ones but ones on your machine.

    Have you tried opening an incognito browser window and trying that

  • BDSGroup's avatar
    BDSGroup
    New member | Level 2
    7 years ago

    Thank you, Mark, you were right. That worked! I tried with a different browser. That solved it. Thank you very much! :-)

    (Still the customer service of Dropbox has much room for improvement.)

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!