Couln't download. Remove incompatible characters from the filename

We have been experiencing this same issue as well on our Dropbox Business account. Some of our computers have even gotten stuck in syncing, whether due to this issue or not. I had to delete the Dropbox app from those computers, reinstall and resync, which took over 2 days. That didn't solve the original issue of mis-named files not syncing - that is still present. 

DROPBOX NEEDS TO PROVIDE A SOLUTION TO THIS. 

Hi, I am also receiving the incompatible characters message.  However, for me, it is on recent files - but none of them have strange characters or spaces (or at least none that I can spot).  They are files created on my Mac but which won't synch onto my PC. 

Since I cannot see where the problem is (no illegal characters) I cannot fix the issue.  And as others have said before me, it is really not feasible in any case to change the names of so many files.  Please help!

Hi cathstoneman, do you have an example of a file or folder name that isn't syncing from your Mac to your PC to confirm what characters are being used?

For example NA22-CBC-005-ES_merged.pdf

This file should sync normally, could you attach a screenshot showing the error message you're getting specifically?

Hey Dimples, sorry to hear about this.

Can you please let me know the app's exact status and version as shown in your system tray/menu bar?

Also, could you check your account on our website and see if you have any files containing any incompatible characters? 

Let me know what you find!

I have a rather annoying (and consistent) problem with dropbox uploads. It's a constant reminder that I have files that dropbox tells me that

"Couldn't upload. Remove incompatible characters from the filename..."

But as my screenshot show, there are no incompatible characters actually (as far as I can see, unless dropbox counts unicode Korea as "incompatible.")

Moreover, one of the files does not even seem to exist (the final file without the icon), as when I click "Go to file," nothing happens. 

What am I supposed to do here?

For what it's worth, I'm using MacOS Monterey, version 12.3.1

My dropbox app version is v148.4.4519

Due to my own preference, I've disabled "dropbox system extension" but the problem existed even when I had the extension turned on. 

Hey nomadism, thanks for the report and sorry to hear you're having issues with this.

Just so you know, I merged your post under this thread as it echoes the OP here. 

Can you please take a look and reply to the questions I asked Dimples? 

Thanks a bunch!

Walter I couldn't find any files with incompatible characters obvious on dropbox.com.  My version of the dropbox app is 148.4.4519.  It currently say "Up to Date" but that error pops up on my machine about once a week.