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Teyagu 's avatar
Teyagu
New member | Level 2
12 months ago

Currently unable to access my files through Dropbox Drive. Brown little box.

Hi, 

 

I'm currently unable to access my files through Dropbox Drive. All files have a brown symbol atop the files and it says that dropbox is unable to sync the files. This all happened after the Crowdstrike thing. I disinstalled the app and reinstalled, but to no avail. What should I do?

 

 

Cheers

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    12 months ago

    That image means they are also being sync'd to OneDrive. 

     

    It isnt compatible to have 2 cloud services syncing at the same time. You need to download them from OneDrive and just put them in Dropbox - make sure OneDrive isnt syncing the same folder.

     

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