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JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?

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  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

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  • maxbx's avatar
    maxbx
    New member | Level 2
    6 years ago

    same for me today on my Ipad and Iphone.... grrr

  • Sguaraus's avatar
    Sguaraus
    Helpful | Level 6
    6 years ago
    Actually nothing but downloading the Excel app on the phone and use it to open the protected document in dropbox. Until dropbox fix it as it was before ios14.2, of course
  • Stephen_NY's avatar
    Stephen_NY
    Helpful | Level 6
    6 years ago

    I am having exactly the same problem.  I upgraded my iPhone and iPad to iOS 14.2 yesterday.  Today I cannot open password-protected Word files on DropBox on either device.  I get the same message as was posted earlier. I can open up files without a password but not any with a password.  I hope there can be a fix or workaround for this.

  • RonNich's avatar
    RonNich
    New member | Level 2
    6 years ago
    Also having exact same issue on four separate devices after upgrade to iOS 14.2.
  • Yas1000's avatar
    Yas1000
    Explorer | Level 4
    6 years ago
    I can’t open my file because “Decryption Failed.”
    Why?
  • irreantum's avatar
    irreantum
    Explorer | Level 4
    6 years ago

    Yep, upgraded to iOS 14.2 and I'm getting the "encryption failed (null)" error too, when trying to open a password-protected MS Word doc in my Dropbox app.

  • Stephen_NY's avatar
    Stephen_NY
    Helpful | Level 6
    6 years ago

    I did find a temporary work around.  If you have MS Word installed as an app on your devices, you can open the document that is password-protected through Word via DropBox.  This allows your to enter the password.  I am not sure if it is the same if the issue affects Excel.  I still am hoping for an update with a fix from either Apple or DropBox.  Do the DropBox admins ever comment on these threads or is it just users?

  • JohnK2's avatar
    JohnK2
    Collaborator | Level 8
    6 years ago

    Yes, same with Excel. Hopefully Daphne from Dropbox will get back to me with an answer today.

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