Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
JohnK2
6 years agoCollaborator | Level 8
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
259 Replies
Replies have been turned off for this discussion
- Nealwald6 years agoHelpful | Level 7You didn’t solve your problem. You found a work around. If you remove the password and the restore it on a pc or Mac, the file will open on your device as it will with the iOS office apps. This is a huge bug in iOS 14.2 and needs attention from Apple ASAP.
- Kritzstew6 years agoExplorer | Level 4
I didn't use a pc or Mac ... did it on my ipad. I didn't remove the password either. Problem solved!
- Martz6 years agoCollaborator | Level 9
Kritzstew,
Do you have Microsoft Office running on your iPad? Or do you have any of the Office stand alone programs like Excel, Word or Powerpoint?
- Kritzstew6 years agoExplorer | Level 4
Using stand alone app... but signed into Microsoft office. I don't think the MS app is an issue though... it seems more like a sync issue between IOS & Dropbox... my "work around" just "fixed" my problem... as I mentioned... one encrypted file worked fine the other didn't.
- Deacon Art6 years agoHelpful | Level 5Ditto, but no replies or “fixes” from the Dropbox people.
- 206SA6 years agoExplorer | Level 3So many people reported the problem but Dropbox has todate not replied or rectified the problem. Disappointing.
- Martz6 years agoCollaborator | Level 9
It's not a Dropbox problem, its not a Microsoft problem, its an Apple problem that first started with iOS 4.1 so don't expect anyone other than Apple to fix it. I just installed 14.2.1 on my phone and that did not fix it. The version notes did not mention this issue so I didn't have my hopes up too much.
If you are trying to open a Microsoft Office file (Excel, Word, Powerpoint) that is password protected, you will need to have Microsoft Office or the individual apps (Excel, Word, Powerpoint) on your device. I chose to install Microsoft Office instead of the individual apps just to cut down on the number of app icons on my screens.
If you want to test your devices ability to open a Microsoft password protected file without having Microsoft on your device, just email the encrypted file to yourself and try to open it from within the native Apple Mail app, do not save it anywhere on your device, just tap to open it. If Apple has fixed the issue, it will open otherwise you will get the blank white screen with the words Decryption Failed (null).
- 2sourlemons6 years agoNew member | Level 2
I am having the same issue today since updating to IOS 14.2
- MHP51176 years agoNew member | Level 2
I am having the same issue even outside of dropbox. It is happening with opening word documents attached to emails.
- Martz6 years agoCollaborator | Level 9
Right, we are all going to continue to have this issue until Apple releases a fix in a subsequent iOS update. In the meantime, just do as I wrote in this thread and you will be able to open MS Office files on your phone or iPad.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!