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Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
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- Same problem, also with Excel files in Google Drive.
So I think this is a Apple problem.
Hopefully they get this fixed soon :-) Here's more breaking news for everyone. Just downloaded Big Sur to my Mac and guess what? Dropbox is gone! You have to re-download the Dropbox app, then it works again. I have the feeling that Apple and Dropbox hate each other!
JohnK2 I am not surprised as there have been loads of articles about it not working with the beta version of Big Sur. As with any new o/s, unless I have to I think I will wait for an interim release of Bug Sur before taking the leap.
- Same here. However, “customer service” is silent, very frustrating.
Simply, go to the App Store and re-download Dropbox. No need for Customer Service.
Same here. Password protected Word doc "Decryption failed (null)" will not open.
- Fino a alcuni giorni fa aprivo tranquillamente un file Excel protetto da password in lettura. Ora stesso file mi dice decreto fail (null)
Come posso risolvere? Ho aggiornato tutto e ho iOS 14.2 I have the same issue. I am on iPhone 8 running iOS 14.2.
Get the "decryption failed (null)" message, and it looks like an iOS issue. To overcome the problem, I installed Excel, signed in and click on the "Open" blue button on the "encryption null" screen on Dropbox and it opens the relevant file (Excel, Word, PowerPoint) in the Excel, Word or PowerPoint app. Enter the password and it unlocks the file.It's not seamless as opening it from the Dropbox app, but it allows to view (and edit) the file to say the least.
I'm experiencing the same problem. I found that going back to the original Word document, and resaving it as a .doc file (not .docx) is a workaround.
When you do this, you may get a warning that .doc file encryption isn't as strong as .docx encyption; I think that could be a clue to what is happening, and the problem is that ios14.2 has a problem with the stronger encyption. But falling back to .doc is a temporary workaround until Apple fixes the problem.
- Same issue
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