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Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
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- My situation was the same as JohnK2 experienced
- I tried an experiment. I put 2 excel spreadsheets on Dropbox. 1 of them I password protected, the other one I didn’t password protect. I was able to open the one that I didn’t password protect, but was unable to open the one that was password protected. I am able to open the password protected one on my computer, but not on my I-phone
Everyone,
I have found that it matters not the medium from which you download/upload/access the file(s) and/or have the file(s) stored.
We're running into the exact same issue using the Microsoft Teams App on an iPhone with version 14.2.
IOS version 14.2 has caused the issue to not be able to open *passworded* files (Word, Excel, etc.); non-passworded files open fine.
(NOTE: IOS devices prior to version 14.2 still works no matter the medium of download/upload/access).
- Same issue since I updated my iPhone!
The Excel Workbook will not open if it is passworded. Receive the same "decryption failed <null>" error message.
Excel and Word both work for me. Just Dropbox won't open an encrypted file. So, I click on the "open" button after I get the "Decryption Failed" and it takes me to Microsoft Word or Excel.
- Hello everyone, you will probably get better support from the Apple forums like: https://discussions.apple.com/thread/252020203. Seems like someone was able to open a case for this exact issue from Apple. Another mention saving the file in the older 1997-2003 format works, but I have not tried this.
Hopefully a fix will be made sooner than later. The workaround right now is to install Microsoft Word/Excel apps on your iPhone so that you have the option to open those password protected files from dropbox when decryption fails. An blue “Open” button appears at the bottom of the file and clicking this will take you through to the Word/Excel apps. You will have to enter your password again in the apps, but this will allow you to access the file successfully.
I can assume from reading other posts here that the reason that we cannot open/create a ticket for dropbox to even investigate is because we have a basic plan and dropbox will not help us without a ticket. Thank you all for reporting having the same issue to try and help us make the case even though Dropbox seems to have not taken the next steps to investigate further due to lack of ticket. We did our job reporting it. - Hi John. I have the same error message while opening Excel files with my IPhone 11 after installing new updates . How did you fix this problem?
- Really don’t know what to tell you. In Excel or Word, I’ve always been able to open encrypted files. My problem, after upgrading to iOS 14.2, I can’t open them in Dropbox, where they are stored. I simply switch to Excel or Word and sign in my password.
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