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Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
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- Same issue here. Password protected excel files won’t open. Get same “null” error. Have to open excel app to view them. Only started after ios14.2 update. Please fix!
Although the Apple support site has a number of complaints about this issue logged, it would be good for those who are on this Dropbox forum to log into the Apple site and log your complaint. Apple reviews its own sites, not sure how much they care about this Dropbox site or Microsoft, etc so the more the merrier on the Apple site in terms of us all getting this bug fixed.
There are many posts on this topic but this one seems to have the most views, over 3,500 so why not post your complaint here and make it even bigger to get Apples attention - iOS 14.2 Decryption Fails (null)
Yes. I have the same problem with decryption of excel sheets with Password. Also with VPN Connection to my own Server.
With IOS 14.1 and before there was no Problem. Yesterday i contacted Apple Support but no help. I have seen downsizze to 14.1 seems also not possible. What can i do???Fr5,
Read my earlier post, there is a work around solution for MS Office password protected files
Dont see your post witht he work around. My work around was to open with Excel app option that is on my phone. you may need to download office 365 to your phone for this to work.
Its on page 9, called Interim Success.
I'm getting the (Null) "Decryption Failure" when trying to open an encrypted file (Excel) in the Dropbox IOS app, but the file will open from Dropbox to Excel app with no problem. Frustrating. Occurring since updating IOS as well.
- Rich
Super User II
CEBR wrote:
I'm getting the (Null) "Decryption Failure" when trying to open an encrypted file (Excel) in the Dropbox IOS app, but the file will open from Dropbox to Excel app with no problem. Frustrating. Occurring since updating IOS as well.
This is an iOS issue unrelated to Dropbox. It happens when opening files from other sources as well; not just Dropbox. It will likely be up to Apple to resolve it with another update to iOS.
Ugh, really??? That sucks but thanks much for letting me know. Yeah, this Apple issue has a whole lot of Apple users up in arms. The work around is fine for me but I would still rather have it work the way it did prior to 14.2.
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