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Forum Discussion
JohnK2
6 years agoCollaborator | Level 8
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
- 5 years ago
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
Martz
6 years agoCollaborator | Level 9
Its on page 9, called Interim Success.
Rich
Super User II
6 years ago
Martz wrote:
Its on page 9, called Interim Success.
Careful when referencing page numbers. They're dependent on your personal display settings for number of posts per page. Best to provide a link to the post from the elipsis menu ( ... ) on the post.
- Martz6 years agoCollaborator | Level 9
Ugh, really??? That sucks but thanks much for letting me know. Yeah, this Apple issue has a whole lot of Apple users up in arms. The work around is fine for me but I would still rather have it work the way it did prior to 14.2.
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