We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
NoviceToDb
6 years agoExplorer | Level 4
Deleted files from Dropbox were also deleted from my PC
Dear all,
I would like to ask for an advice how to proceed further.
A few days ago, I signed up in Dropbox – web version. When setting up my account, I must have left the default ticks to sync Dropbox with my Desktop, Documents and Downloads folders. Later I realized that I should have not left this default setting. As expected my free storage limit of 2 GB was exceeded and I tried to clean it up, so I deleted the files in my Dropbox web account. It turned out that these files were deleted from my computer as well (they were removed from Desktop, Documents and Downloads).
I was able to restore them from “Deleted files”, but the point is that I still do not have those files on my computer (please see the first screenshot ScS_1). I managed to download them from Dropbox and have them saved on an external flash drive. I can manually copy and paste them on locations on my computer, but is there a more proper way to do that automatically from my Dropbox account to my computer (i.e. transfer those deleted files from Dropbox to my computer, analogous to the way they were removed from my computer previously)?
In addition, when I try to access my Downloads folder from the Windows Explorer, I get an error message (please see the second screenshot ScS_2).
Can someone please help me with this? I would be extremely grateful. I searched different sources, but was not able to find a solution
Thanks for getting back to us here NoviceToDb!
If you previously uninstalled the desktop app, or have since disabled the backup feature with the steps Jay mentioned above, then the backup should no longer be syncing those folders to your Dropbox account.
However, the error that you're getting there for the Downloads folder may be due to deleting the folder without correctly disabling the backup feature. It's a little unexpected that the file path wouldn't revert back automatically.
To restore the default folder path for your Downloads folder, you can right click the folder and choose "Properties", and from there choose "Restore Default".
Let me know how it goes!
17 Replies
Replies have been turned off for this discussion
- Rich6 years ago
Super User II
haw3455 wrote:
All of my files that are on My PC (desktop) somehow got into the Dropbox
You have the computer backup feature enabled.
- haw34556 years agoExplorer | Level 3
Thanks you so much Rich.
It worked, however, My PC and Desktop folders are still in Dropbox.
Is there a way to get them out of there?
Thanks for your help.
- haw34556 years agoExplorer | Level 3
Hello Rich, again,
It seems like it wasn't working. Then I went back under Preferences, then I clicked on Sync and then on Selective Synch and noticed My PC was checked. So I unchecked it. I hope that was it. Have no idea why all of my stuff literally went into Dropbox.
Thanks for the help
- haw34556 years agoExplorer | Level 3
My problem is still not solved.
All the Folders, including my My PC is still inside of Dropbox and I am not able to move them out.
If I attempt to move them, I get a warning message that everything will be completely deleted.
What kind of B.S. is that.
Dropbox is pretty much holding all my Files and Folders hostage.
Can anyone please tell me what to do?
Thanks
- haw34556 years agoExplorer | Level 3
Hello,
I have a similar problem. My Dropbox has My PC and all my Desktop files and folders in it.If I try to move any of the files, I get a "threatening" message that everything will be deleted.
I already canceled the Syncing in the Dropbox that caused this whole mess (as I just learned)
Can anyone please help me get everything out of the Dropbox and back onto my desktop without it getting deleted.
Thanks
- Ecuriel6 years agoHelpful | Level 5
I chatted with a tech online and they suggested that I stop syncing Dropbox with the PC. Then you can grab all your files and and "move" them to your PC. It worked for me and I am doing ok now. I followed the instructions on how to do that. Any files that you deleted accidentally will be in the deleted folder on Dropbox and you can recover those as well. Good luck.
- stru6 years agoHelpful | Level 6
This is what happened: Dropbox has a new feature. During installation a box reading "Back Up" is checked by default. Without ANY other notification whatsoever, Dropbox REMOVES all your local files during the installation and puts them on a folder of its own (online). Same thing happened to me in July and I ended up loosing all files that were locally stored in my laptop. I deleted the folder in dropbox and everything dissapeared from my hard drive too. I am still strugling to recover them. The folder was over 10GB so it was "deleted for ever".
After this I completely removed Dropbox from my laptop and guess what: whatever I save in the "Documents" folder, still appears to be in a dropbox path. Technician told me I have to do a whole format of my laptop to get rid of that.
What can I say, this is an absolut shame you Dropbox guys.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!