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Forum Discussion
Solved
Desktop app (osx) cannot open recently created files
Device
iMac
Operating System/Browser (if using the web)
macOS11.7.10
Dropbox App Version/Browser Version
231.4.5770
Question or Issue
When working from my desktop (iMac) I cannot use the finder to open files that have recently been created and saved from my laptop. Files appear synched and have preview information:
But an attempt to open the file yields:
This behavior applies to files of all types that have been recently created. Older files seem unaffected. There is apparently the following workaround: it is possible to open a file from the tool bar interface of the desktop app:
But “click-to-open” is clearly the desired behavior and I am not sure how to recover it.
Hey Chris O - thanks for bringing this to our attention.
From what I gather based on the syncing icons I see in your screenshot and description you must be having an issue with opening online-only files - would that sound correct?
If that's so, what you noticed is expected as the first attempt is probably making the file available offline on your computer and the second one actually opens the file to be previewed.
Let me know if I'm missing something here, Chris.
2 Replies
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Quick edit regarding workaround: The first attempt to open from the toolbar fails; it is the SECOND attempt that works.
- Walter
Dropbox Community Moderator
Hey Chris O - thanks for bringing this to our attention.
From what I gather based on the syncing icons I see in your screenshot and description you must be having an issue with opening online-only files - would that sound correct?
If that's so, what you noticed is expected as the first attempt is probably making the file available offline on your computer and the second one actually opens the file to be previewed.
Let me know if I'm missing something here, Chris.
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