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aa592's avatar
aa592
Helpful | Level 6
3 years ago

"Display Limit Reached" message when trying to view my photos

Hi---

 

I keep all my photos on Dropbox. It's usually great-- I open the app and scroll back and go back literally years and years and years. If I want to see a photo from November 2014, I could usually just scroll back there (it takes a while, but always worked).

 

Today, when I went to do that, I got to the end of 2019 and then my app says "Display Limit Reached" and won't show me any more photos. 

 

I came on to the computer to check from dropbox.com. Nope. Not there either. I cannot see or find or even know where to start to find my photos. THOUSANDS AND THOUSANDS. 

 

I pay for a subscription service. My account shows that I have space remaining (a LOT of space) so what's up? 

 

Where are my photos??? PLEASE HELP!!!

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  • TommyZW's avatar
    TommyZW
    New member | Level 2
    2 years ago

    Thanks for the prompt response.

    It is on the mobile app that I get the message. 

    But I´ve only used about 21% of my 2TB storage.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey TommyZW, sorry to jump in here, but I just wanted to mention that it's expected to receive this display limit error when trying to view or scroll through a large amount of files via the Dropbox app.

     

    As a workaround, we'd recommend using the Dropbox site via a browser.

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