Forum Discussion

tgelhaus's avatar
tgelhaus
Explorer | Level 4
5 years ago
Solved

Documents, Downloads, and Desktop folders are gone on my MB Pro. Dropbox has folders but no files

Hello there!   So to preface, I'm relatively new to Dropbox, and only got it for a couple work gigs. But the moment it had access to my computer, it started creating a backup I think? Which, with...
Computer Backup
desktop
Download
Dropbox Basic
restore
sync
  • Megan's avatar
    Megan
    5 years ago

    Hey tgelhaus, thanks for all the info and the updates!

    I'd also suggest searching for My Mac folder on your Finder. Keep in mind that it could be hidden.

    To show hidden folders/files: Press Command+Shift+Dot (Command + Shift + .)

    Let me know what you find!

Tornaduc's avatar
Tornaduc
Explorer | Level 4
5 years ago

Hi,

 

After using Dropbox yesterday my desktop folder and download folder disappeared from finder on my Macbook Pro.  When I start using Dropbox it started to sync and I stopped it, emptied my trash and deleted the files in the sync folder.  After this my desktop and download folder where gone in Finder.  I searched in hidden files but no desktop of download folders anymore.  When going to dropbox.com I see the folders there and have no idea how to get them back to my HD on my Mac.  Please let me know how to get the folders back on my Mac.  Thank you

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Hey Tornaduc, thank you for posting here! 

As a first step, can you clarify if you've disabled the feature following the steps shown here? 

Let me know, and we'll take it from there!
 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content